Frequently Asked Questions (FAQ)

Shipping & Delivery

• How long does delivery take?
• 7-12 business days.
• Which countries do you ship to?
• We ship to Europe ad the United Kingdom
• When will I receive my tracking number?
• Once shipped, your tracking number will be emailed to you.

Orders & Cancellations

• What happens after I place an order?
• Your order is processed and shipped.
• Can I cancel my order?
• Yes, if it hasn't been shipped.
• I entered the wrong address, what now?
• Contact us immediately.

Returns & Exchanges 

• Can I return a product?
• Yes, within 30 days.
• When will I receive my refund?
• 3-5 business days after approval.
• Which items can't be returned?
  
• Used or opened hygiene items.

Product Information

• Are products tested on animals?
• No, all products are cruelty-free.
• Can sensivite skin use this?
• Yes, but consult your doctor for special cases.

Contact

• How can I contact you?
• Mail : webmaster0733@gmail.com
• How fast do you respond?
  
• Usualy within 24 Hours.
• Do you offer live support?
• Currently, email support only.

 

Auroriel

Beauty, for you. 

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